update 12 days ago
Support Specialist
  • Permanent Contract
  • Porto, PORTUGAL
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Job description

JOB SUMMARY

This role contributes to success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation, to deployment as well as post go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites,...

SUMMARY OF KEY RESPONSIBILITIES 

Responsibilities and essential job functions include but are not limited to the following:
  • Management of client expectations for priority of support issue. L2 L3
  • Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site
  • Offering activities of technical assistance to the site that have already deployed the solution in production
  • Analyzing the issues and proposing definitive solutions or workarounds to meet the needs
  • In charge of the corrective code necessary to the maintenance activity
  • In charge of the management of the application releases and application software deployment
  • Performing audits for every site concerned by the support activity from a technical and organizational point of view
  • Participating to the improvement of internal tools and process
  • Building out a knowledge repository for all support queries and fixes
  • 24/7 Shift support
 
Required profile

HUMAN COMPETENCIES 
  • Customer services integrity and confidence
  • Personable and committed
  • Personal professional learning
  • Self-motivated and diligent
  • Results oriented
  • Good problem-solving skills
  • Ability to prioritize tasks and to work effectively under pressure
  • Strong customer orientation
  • Responsibility and good communication skills


TECHNICAL COMPETENCIES 

- Basic:
  • IT background with SQL and JavaScript skills
- Nice to have:
  • Experience with on-site manufacturing and logistics execution software implementations
  • Knowledge of C#, .NET, HTML, CSS, jQuery
  • Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset

TRAINING 

You will go through an intensive training program during your first month to develop your technical skills in implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products.

 
CAREER DEVELOPMENT 

If you are successful in the Support Specialist position, you could become a Consultant or a Support Leader for one of our global customers.
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